A Pilot to Implement Chronic Care Management Services at an Academic Medical Center

Objective: Chronic Care Management (CCM) for patients requires care coordination. Our aim was to describe a pilot to implement CCM services within our house call program. We aimed to identify processes and verify reimbursement. Design: Pilot study and retrospective review of patients participating in CCM. Setting and Participants: Non-face-to face delivery of CCM services at an academic center. Sixty-five and over with two or more chronic conditions expected to last at least 12 month or until the death of the patient from July 15th, 2019 to June 30, 2020. Methods: We identified patients using a registry. If consent given, a care plan was documented in the chart and shared with the patient. The nurse would then call the patient during the month to follow up on the care plan. Results: Twenty-three patients participated. Mean age was 82 years. Majority were white (67%). One thousand sixty-six dollars ($1,066) were collected for CCM. Co-pay for traditional MCR was $8.47. Most common chronic disease diagnoses were hypertension, congestive heart failure, chronic kidney disease, dementia with behavior and psychological disturbance, and type 2 diabetes mellitus. Conclusion and Implications: CCM services offer additional revenue source for practices that provide care coordination for chronic disease management.