A case study: The evolution of a "Facilitator model" liaison program in an academic medical library

Jon E. Crossno, Claudia H. DeShay, Mary Ann Huslig, Helen G. Mayo, Emily F. Patridge

Research output: Contribution to journalReview articlepeer-review

7 Scopus citations


Question: What type of liaison program would best utilize both librarians and other library staff to effectively promote library services and resources to campus departments? Setting: The case is an academic medical center library serving a large, diverse campus. Methods: The library implemented a "facilitator model" program to provide personalized service to targeted clients that allowed for maximum staff participation with limited subject familiarity. To determine success, details of liaison-contact interactions and results of liaison and department surveys were reviewed. Results: Liaisons successfully recorded 595 interactions during the program's first 10 months of existence. A significant majority of departmental contact persons (82.5%) indicated they were aware of the liaison program, and 75%indicated they preferred email communication. Conclusion: The "facilitator model" provides a welldefined structure for assigning liaisons to departments or groups; however, training is essential to ensure that liaisons are able to communicate effectively with their clients.

Original languageEnglish (US)
Pages (from-to)171-175
Number of pages5
JournalJournal of the Medical Library Association
Issue number3
StatePublished - Jul 2012

ASJC Scopus subject areas

  • Health Informatics
  • Library and Information Sciences


Dive into the research topics of 'A case study: The evolution of a "Facilitator model" liaison program in an academic medical library'. Together they form a unique fingerprint.

Cite this